Returns & Exchanges

At bprimal, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn footwear and apparel in original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original condition and packaging into a secure mailing bag, ensuring all tags remain attached.

• 3.
  Ship the Items

  Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.